Our Technology

Our decades of experience in the healthcare sector have enabled us to develop specialist technology solutions that we use to improve the patient experience. By using technology to assist and not to replace human interaction, we can combine sophisticated AI seamlessly into the patient journey to ensure that every patient is guided quickly, compassionately and accurately to the right information or service.

Make An Enquiry

Conversational
AI Assistance

Our platform engages patients in a natural, empathetic way, providing instant responses, guiding them to the right support and creating a personalised experience with every interaction.

Sentiment
Analysis

Using advanced emotional intelligence, we can detect urgency, tone and mood, allowing sensitive cases to be prioritised while routine queries are resolved efficiently and with care.

Streamlined Patient Triage

Each interaction is assessed and categorised based on urgency and intent, ensuring critical needs are escalated swiftly to clinical teams, while everyday questions are managed quickly through trusted resources like FAQs and knowledge libraries.

We integrate with the majority of platforms

Many patients, especially from certain demographics, still feel more comfortable speaking to a real person.
This is why we don’t fully replace human interaction with AI and most of the technology runs silently in the background.
We’re seeing more practices adopt both human support and AI to ensure all patients are catered for, regardless of their preference or comfort with technology.
While AI has great potential, we recognise it’s not a one size fits all solution.

The benefits

Always Available: Our technology is available 24/7, ensuring patients always receive the support they need, no waiting, no downtime.

Improved Patient Satisfaction: By understanding patient sentiment, we can deliver more empathetic, tailored support, boosting trust and satisfaction.

Greater Operational Efficiency: Automating routine communications allows healthcare staff to focus more time on complex cases and direct patient care.

Make An Enquiry

Omni Channel

Greater Accessibility for Patients: Patients can contact us through their preferred channel phone, email, web chat, SMS or social media, making it easier and faster to get the support they need.

Faster Response Times: Omni-channel technology routes enquiries efficiently to the right team, helping us respond quicker and improving the overall patient experience.

Seamless, Connected Communication: Regardless of how a patient reaches out, their information stays connected across all channels, ensuring consistent, personalised support every time.

Make An Enquiry

Integrations

We integrate with the majority of platforms and software that healthcare providers utilise on a daily basis.

Seamless: We Seamlessly integrate with leading healthcare platforms including EMIS, SystmOne, Accurx, and GP Connect to support efficient patient communication and care coordination.

Compatible: Compatible with key clinical and administrative tools such as DocMan, E-Lite, and Klinik to ensure smooth workflow and secure data handling.

Integrated: Fully integrated with Surgery Connect to provide streamlined services, enhancing practice responsiveness and patient experience.

Make An Enquiry