Prescription Support

Managing repeat prescriptions and medication queries is a vital part of any healthcare service but it can also be time consuming and administratively heavy. At CallCare Health, our prescription support services are designed to ease that burden by offering reliable, efficient, and professional assistance with managing prescription related communications.

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Repeat Prescription Requests

We manage inbound calls and messages from patients requesting repeat prescriptions, capturing the relevant information accurately and passing it securely to your in practice or pharmacy teams.

Prescription Query Handling

Our trained agents handle common patient questions such as when a prescription will be ready, whether a medication is in stock, or how to reorder ensuring fast and accurate responses.

Prescription Status Updates

We provide updates to patients on the progress of their prescription, reducing follow up calls and freeing up your in house team to focus on more urgent clinical matters.

Supporting a Safer, Smoother Prescription Process

When it comes to prescriptions, even small delays or miscommunications can have serious consequences. Patients may experience unnecessary stress, missed doses, or treatment interruptions, all of which can impact their health and wellbeing. For healthcare providers, this can also result in increased call volumes, frustrated patients and pressure on already stretched administrative staff. That’s why our Prescription Support service is built around accuracy, efficiency and clarity. Every query is handled by trained professionals who understand the importance of timely medication access. We ensure that all interactions are carefully documented, that information is passed on swiftly and securely, and that patients receive clear guidance at every step. The result? A smoother prescription process that supports both better patient outcomes and more efficient practice operations.

  • Healthcare Trained Call Handlers
    Our team understands medical terminology and the importance of accuracy and confidentiality in every patient interaction.

  • Fully Compliant
    We adhere to GDPR, NHS Digital, and CQC standards, ensuring patient information is handled with care and security.

  • 24/7 Availability
    Prescription queries can arise at any time. With our round the clock service, your patients are always supported, even outside regular working hours.

  • Reduced Admin Burden
    We take the pressure off your reception and clinical teams, giving them more time to focus on patient care and in practice responsibilities.

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Take the pressure off your team and give your patients the support they deserve, get started with our prescription support service today.