While AI has great potential, it’s not a one size fits all solution. Many patients, especially from certain demographics, still feel more comfortable speaking to a real person. We’re seeing more practices adopt both human support and AI to ensure all patients are catered for, regardless of their preference or comfort with technology.

Yes, our agents are fully equipped with smart cards and have up to date DBS checks, allowing them to securely access and operate within both EMIS and SystmOne environments.

No, our service extends well beyond appointments and inbound calls. We also:

Manage emails from patients
Conduct Coding, Searches and Recalls
Update medical records
Complete tasks assigned by the practice
Carry out Patient Triage: assessing patient needs and directing them to the most appropriate level of care, including emergency services (999), GP or nurse consultations, or digital services
Communicate Results (Blood/Urine) under professional oversight
Handle Repeat Prescription Management in accordance with clinical guidance
Provide Patient Assessment and Guidance using established clinical protocols

We can work flexibly with either option, our agents can integrate with your existing phone system or use our own, depending on what best suits your setup.

Absolutely. Our hybrid model is designed to work seamlessly alongside your existing staff. We handle the majority of patient contact, allowing your team to focus on more important clinical tasks.