General Practice (GP) surgeries are the backbone of primary healthcare, often managing high volumes of patient enquiries, appointment requests, and medical concerns. Our expert call handling services for GP practices ensure efficient communication, reduce administrative burden, and enhance patient experience. With medically trained staff and full compliance with NHS guidelines, we provide a seamless extension of your practice’s frontline support.

GP practices receive an overwhelming number of calls daily, and managing them efficiently is essential for both patient care and operational effectiveness. Our 24/7 call answering service ensures that:

• Patients can book or reschedule appointments at any time.
• Urgent calls are prioritised and directed appropriately.
• Routine queries are handled professionally without overloading reception staff.

Scheduling appointments efficiently is crucial to reducing waiting times and ensuring patient satisfaction. Our team assists with:

• Booking, rescheduling, and cancelling GP appointments.
• Sending SMS and email reminders to reduce no-shows.
• Managing seasonal demand, including flu clinics and vaccination appointments.
• Coordinating specialist referrals and follow-up consultations.

Patients often have questions regarding symptoms, prescriptions, and ongoing treatment. Our medically trained staff are equipped to:

• Provide information on repeat prescriptions and medication collection.
• Guide patients on when to seek urgent medical attention.
• Direct clinical queries to the appropriate GP or specialist.
• Support digital and telephone triage services.

Quick response times can be critical in emergency situations. Our call handling services include:

• Identifying emergency calls and directing them to the appropriate NHS service.
• Liaising with on-call doctors and urgent care teams.
• Escalating time-sensitive medical concerns to the relevant practitioners.