Call Handling

Our call handling service allows you to unburden your practice of the stresses and strains of handling calls and frees up your staff to focus on delivery of Patient Care.

Make an enquiry

Appointment
Booking

Our Appointment Management service ensures your patients can easily book, amend, or cancel appointments with minimal hassle.

Patient
triage

Clinically trained call handlers deliver accurate and efficient medical triage, ensuring patients are directed to the right care at the right time.

Medication
Support

Ensure your patients receive timely and accurate assistance with their prescriptions and medication queries with our medication support service

Call Handling

Our call handling service allows you to unburden your practice of the stresses and strains of handling calls and frees up your staff to focus on delivery of Patient Care.

Make an enquiry

Appointment
Booking

Our Appointment Management service ensures your patients can easily book, amend, or cancel appointments with minimal hassle.

Patient
triage

Clinically trained call handlers deliver accurate and efficient medical triage, ensuring patients are directed to the right care at the right time.

Medication
Support

Ensure your patients receive timely and accurate assistance with their prescriptions and medication queries with our medication support service

What We Do:

  • Patient Communication
  • Medical Triage
  • Appointment Booking
  • Test Results
  • Patient Communication – Your dedicated team can integrate fully with any clinical system that you need them to use, including EMIS and SystmOne. This allows your team to handle enquiries from your patients at the first time of asking, including (but not limited to) booking appointments, handling medication queries, delivery of test results and all associated administrative duties.
  • Medical Triage – We can help your practice to deliver an immediate assessment of need at first contact in line with the demands of the 2023/24 GP Contract. Your dedicated team can signpost patients to relevant services within the community to divert enquiries away from your practice where appropriate, whilst managing your clinical capacity and prioritising patients with the most urgent needs.
  • Stability and Consistency – CallCare will provide sickness and absence cover as standard, meaning that your staffing levels never drop and your practice provides a stable, consistent service to your patients. This can lead to alleviation of pressures elsewhere in the practice and further along the patient journey. Your practice management team will have peace of mind, never again needing to spend time managing Reception team rotas or arranging cover for absences.

CallCare Health
Trusted By Our Clients To:

Enhance patient access and experience by efficiently managing high volumes of calls, ensuring smooth communication and positive outcomes for both the practice and its patients.
Deliver an exceptional standard of service that sets the benchmark in healthcare, with a bespoke solution tailored to the unique needs of your practice.