Emergency Support

Sensitive calls require more than a script, they require understanding, judgement and genuine care. At CallCare Health, we become an extension of your team, helping you respond to emergencies with confidence and compassion. Whether supporting patients in crisis or helping you manage urgent incidents, we’re here when it matters most.

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24/7 Emergency Call Handling

We’re here around the clock to ensure urgent calls never go unanswered. Our agents are trained to remain calm under pressure, gather critical information quickly, and escalate to the appropriate team or service.

Mental Health Crisis Support

We provide first line support for individuals experiencing emotional distress, suicidal thoughts, or other mental health crises. Our team offers compassionate listening, while following safe triage protocols and directing callers to clinical or specialist help.

Safeguarding & Welfare Concerns

Our handlers are trained to identify and escalate safeguarding risks, including those involving children, vulnerable adults and domestic abuse. We follow established protocols to ensure concerns are passed on immediately and appropriately.

Handling Critical Situations with Compassion

We provide support for urgent healthcare cases and sensitive matters, ensuring families and healthcare professionals receive the right assistance.

What We Do:

  • Handle death notifications and certificate requests with sensitivity.
  • Communicate with hospitals regarding abnormal blood test results and patient emergencies.
  • Triage emergency cases, escalating to 999, out-of-hours services, or in practice care as required.
  • Escalation to On-Call Staff
  • Safeguarding & Welfare Concerns
  • Sensitive Death Notifications – We handle death notifications and certificate requests with care, ensuring clear and compassionate communication.
  • Urgent Medical Alerts – We liaise with hospitals to manage abnormal blood test results and patient emergencies, ensuring swift action.
  • Emergency Case Triage – We assess urgent situations and escalate appropriately to 999, out-of-hours services, or in-practice care.

Ensure every sensitive or emergency call is handled with the care it deserves,

Get in touch to see how we can support your service.