Emergency Support

Sensitive calls require more than a script, they require understanding, judgement and genuine care. At CallCare Health, we become an extension of your team, helping you respond to emergencies with confidence and compassion.

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24/7 Emergency
triage

We’re here around the clock to ensure patients never go unanswered. Our agents are trained to remain calm under pressure, gather critical information quickly, and escalate to the appropriate team.

Mental Health Crisis Support

We provide first line support for individuals experiencing emotional distress, suicidal thoughts, or other mental health crises. Our team follows safe triage protocols and directing callers to clinical or specialist help.

Safeguarding & Welfare Concerns

Our handlers are trained to identify and escalate all safeguarding risks, including those involving children. We follow established protocols to ensure concerns are passed on immediately and appropriately.

Sensitive notifications

We handle death notifications and certificate requests with care, ensuring clear and compassionate communication.

Urgent medical alerts

We liaise with hospitals to manage abnormal blood test results and patient emergencies, ensuring swift action.

Emergency case triage

We assess urgent situations and escalate appropriately to 999, out-of-hours services, or in-practice care.

Emergency
Support

We provide support for urgent healthcare cases and sensitive matters, ensuring families and healthcare professionals receive the right assistance. From handling death notifications and certificate requests to communicating with hospitals regarding abnormal blood test results and patient emergencies. We also deal with Safeguarding & Welfare Concerns, escalating to 999 or escalation to On-Call Staff.

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Ensure every sensitive or emergency call is handled with the care it deserves,

Get in touch to see how we can support your service.