Prescription Support

Managing repeat prescriptions and medication queries is a vital part of any healthcare service but it can also be time consuming and administratively heavy. At CallCare Health, our prescription support services are designed to ease that burden.

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Repeat Prescription Requests

We manage enquiries from patients requesting repeat prescriptions, capturing the relevant information accurately and passing it securely to your in practice or pharmacy teams.

Prescription Query Handling

Our trained agents handle common patient questions such as when a prescription will be ready, whether a medication is in stock, or how to reorder ensuring fast and accurate responses.

Prescription Status Updates

We provide updates to patients on the progress of their prescription, reducing follow up calls and freeing up your in house team to focus on more urgent clinical matters.

Fully compliant

We adhere to GDPR, NHS Digital, and CQC standards, ensuring patient information is handled with care and security.

24/7 availability

Prescription queries can arise at any time. With our round the clock service, your patients are always supported, even outside regular working hours.

Reduced admin burden

We take the pressure off your reception and clinical teams, giving them more time to focus on patient care and in practice responsibilities.

Prescription
Support

Every query is handled by trained professionals who understand the importance of timely medication access. We ensure that all interactions are carefully documented, that information is passed on swiftly and securely, and that patients receive clear guidance at every step. The result? A smoother prescription process that supports both better patient outcomes and more efficient practice operations.