Patient Triage

Effective triage is essential for managing patient demand, improving clinical workflow and ensuring that urgent cases receive the right care, at the right time. At CallCare Health, our Patient Triage service acts as the first line of support. Assessing, prioritising and directing patient enquiries efficiently and accurately. Whether you’re a GP practice, urgent care provider or private clinic, our service helps you streamline access to care and reduce unnecessary appointments or call backs.

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Initial Call Handling

Our healthcare trained agents take the first call from patients, capturing symptoms, concerns and key information using clinically informed templates and triage protocols.

Symptom Assessment & Routing

Based on the details gathered, we categorise the urgency of the issue and route it appropriately, whether it requires a same day appointment, a routine follow up, or administrative support.

Admin & Non-Clinical Triage

We also handle non clinical queries such as test result requests, prescription follow ups, or medical certificate enquiries so your clinical team can stay focused on delivering care.

Our services

Medical Triage

We can help your practice to deliver an immediate assessment of need at first contact in line with the demands of the 2023/24 GP Contract. Your dedicated team can signpost patients to relevant services within the community to divert enquiries away from your practice where appropriate, whilst managing your clinical capacity and prioritising patients with the most urgent needs.

Our clinically trained call handlers provide professional medical triage over the phone, helping to assess the urgency of patient needs and directing them to the most appropriate level of care. By efficiently prioritising cases, we support your practice in managing patient demand, reducing unnecessary appointments, and ensuring timely care for those who need it most.

We can seamlessly integrate with leading clinical systems, including EMIS and SystmOne, enabling secure access to patient records and real time updates. This ensures a smooth, consistent experience for both patients and healthcare professionals, while maintaining full compliance with NHS data security standards.

  • Clinically trained call handlers deliver accurate and efficient medical triage, ensuring patients are directed to the right care at the right time.
  • Helps reduce pressure on in practice staff by prioritising urgent cases and minimising unnecessary appointments.

  • Fully integrated with EMIS and SystmOne for secure, real time access to patient records and seamless communication.

Streamline Patient Care with Expert Triage Support

Let us help you manage patient demand more effectively while enhancing the care experience. Our professional triage service, fully integrated with EMIS and SystmOne, ensures your patients receive the right support at the right time. Contact us today to discuss how we can tailor our service to meet the unique needs of your practice.