Patient Triage

Effective triage is essential for managing patient demand, improving clinical workflow and ensuring that urgent cases receive the right care, at the right time. At CallCare Health, our Patient Triage service acts as the first line of support.

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Initial
Enquiry Triage

Our healthcare trained agents take the first enquiry from patients, capturing symptoms, concerns and key information using clinically informed templates and triage protocols.

Symptom Assessment & Routing

Based on the details gathered, we categorise the urgency of the issue and route it appropriately, whether it requires a same day appointment, a routine follow up, or administrative support.

Admin & Non-Clinical Triage

We also handle non clinical queries such as test result requests, prescription follow ups, or medical certificate enquiries so your clinical team can stay focused on delivering care.

Medical triage

Clinically trained enquiry handlers deliver accurate and efficient medical triage, ensuring patients are directed to the right care at the right time.

Reduce pressure

Helps reduce pressure on in practice staff by prioritising urgent cases and minimising unnecessary appointments.

Fully integrated

Fully integrated with EMIS and SystmOne for secure, real time access to patient records and seamless communication.

Medical
Triage

We can help your practice to deliver an immediate assessment of need at first contact in line with the demands of the 2023/24 GP Contract. Your dedicated team can signpost patients to relevant services within the community to divert enquiries away from your practice where appropriate, whilst managing your clinical capacity and prioritising patients with the most urgent needs.

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Streamline patient care with expert triage support

Let us help you manage patient demand more effectively while enhancing the care experience. Our professional triage service, fully integrated with EMIS and SystmOne, ensures your patients receive the right support at the right time. Contact us today to discuss how we can tailor our service to meet the unique needs of your practice.