CallCare Health

A trusted partner in patient care

CallCare Health
A Trusted Partner In Patient Care

Patient experience experts, supported on-site by medically trained professionals.

Patient experience experts, supported on-site by medically trained professionals.

Trusted by over 1.3m patients throughout the UK

Experience | Expertise | Empathy

Your dedicated partner in outstanding patient management

At CallCare Health, we work as a natural extension of your clinical team.
With 27 years of experience supporting primary care, we advise on the entire patient journey and share proven best practices to drive improvements and efficiencies. We can serve as the first point of contact for all your patients, allowing your team to focus their time and expertise where they are needed most. All patient enquiries are overseen by medically trained staff, including qualified nurses, ensuring every interaction is managed with clinical accuracy, empathy, and professionalism. By shielding your staff from the brunt of patient frustrations, we help protect their wellbeing and boost morale, creating a more positive and resilient working environment. Whether you are an NHS provider or a private clinic, you can rely on us to deliver the same high standards of care your patients expect from your own team, safeguarding the patient experience while relieving pressure on your frontline staff.

Marketing Plan

Primary
Care

Primary Care

Secondary Care

Secondary Care

Private Sector

Private Sector

Auxiliary Services

Auxiliary Services

Primary Care

Our trained Patient Coordinators seamlessly manage triage, appointments and patient queries, ensuring efficient care.

Secondary Care

We provide seamless triage, appointment booking and prescription assistance to ensure patients receive the right care when they need it.

Private Sector

Our team seamlessly manages patient calls, triage and admin during peak times, ensuring uninterrupted care and efficiency.

Why choose CallCare Health?

Your patient experience will be handled with:

  • Experience
    Our great service and satisfied customers are a testament to our decades of experience working in the healthcare sector. We have deep experience in both managing and triaging patients, caring for hundreds of thousands of patients.

  • Expertise
    Our highly trained staff are supported by medically trained professionals working on-site who supervise and manage our teams.

  • Efficiency
    We oversee the entire patient journey. We offer consultancy and support with digital transformation and can advise on full patient pathway management.

  • Empathy
    Fully trained and experienced staff understand how to deal with your patients in all situations. We understand the right tone of voice to use, the most suitable language, how and when to escalate quickly. We pride ourselves on our response times, so we know every patient will be dealt with quickly and professionally and we will minimise any stress.

Integrating with key NHS systems

Ensuring seamless communications with GP practices

We utilise industry leading NHS systems to streamline patient interactions and provide efficient support.

We integrate with your systems

We utilise industry leading NHS systems
streamlining patient interactions and providing efficient support.

Meet our leadership team

Our team are dedicated to helping your practice

Our team bring together years of experience in delivering seamless patient communication.
Committed to supporting your practice with efficiency and care.

Gemma Harding

Head Of
CallCare Health

Zaw Htet

Head Of
Accounting

Caroline Gough

Head of
Service Delivery

”CallCare Health has demonstrated strong data security policies and a real respect for our confidentiality requirements. The team interacts with our patients diligently and with care, in much the same way as our own staff do.”
Dr. Milan Radia, GP
"Since we have been using CallCare Health we have had less complaints and more importantly, less stress for our team as we can trust CallCare Health will be there for ourselves and our customers when needed."
Joe Bowcott, The Validium Group

"We were happy to appoint CallCare Health to take on the
service on our behalf due to its reputation for customer service excellence in
managing NHS helplines, including other COVID response helplines."

Lysa Hasler, Readesmoor Medical Group
"CallCare Health is a very client centric company. As a client I'm very impressed with their ability to find tailored and flexible solutions to my organisation's needs which are quite fluid."
St George's Healthcare NHSTrust